Terms and Conditions

Terms and Conditions Psychotherapy Manchester Psychotherapist

It is only ethical and proper for you to be aware of Brookhouse Psychotherapy Manchester’s Terms and Conditions before undertaking a course of therapy.

Practice Guidelines

Code of ethics

Shaun Brookhouse is a fully accredited member of the United Kingdom Council for Psychotherapy. He subscribes to its codes of ethics as well as the code of ethics of the National Society of Hypnosis, Psychotherapy and Mindfulness


Confidentiality is an essential part of all psychotherapy. It underpins the client’s sense of safety and trust and contributes to making the therapeutic relationship different from any other. Shaun Brookhouse holds all records securely and will ensure confidentiality in the treatment of any information held about its clients, in line with the Code of Ethics of the the above mentioned organisations and in accordance with the laws of England and Wales.

All information will be kept confidential with the exception of clinical supervision, which in itself is a confidential relationship between therapist and supervisor. It’s important that you know that the law forbids our normal confidentiality in the following circumstances: I become aware, or have good reason to suspect, that you have knowledge of:

A past or future incident that may be dangerous or harmful to a child, you or another adult, and that is not known to the relevant authorities.

Future or past criminal activity that has not been resolved in law. This means any criminal activity, of which the relevant authorities are either unaware or a case they know about which they consider not to be closed (provided you do not present information in therapy which would reasonably re-open the case). This does not include parking or traffic offences unless there is intent, by you or anyone else, to cause danger to yourself or others, or that it is deemed to be a “serious offense”. For our purposes a serious offense is something for which you could be imprisoned and for which the sentence (not necessarily imprisonment) hasn’t yet been served.

Having a notifiable disease – a list of which is on the website of the Health Protection Agency.

With the global pandemic Covid 19, I may have to give your contact details to comply with NHS Track and Trace

Also note that I reserve the right to record sessions where it is deemed appropriate

Anti-discrimination policy

Shaun Brookhouse is strongly committed to anti-discrimination. I value difference and diversity and do not discriminate on the grounds of age, gender and gender identity, sexual preference or orientation, marital/partnership status, religion, race, colour, national origin, disability, heritage or political belief.

Cancellation and missed session policy

If for any reason you are unable to attend your appointment please let me know as soon as possible. The required notice for cancellation is forty eight hours. Where there is less notice of cancellation or if you do not attend your appointment you will be charged the full fee. In certain circumstances, the charging of the full fee can be waived at the discretion of Shaun Brookhouse. With adequate advanced notice, where possible, you will be offered an alternative appointment.

You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason, by Shaun Brookhouse.

Death or incapacity of a therapist

If a psychotherapist dies suddenly leaving potentially vulnerable clients then it is necessary to liaise with and inform outstanding clients of the therapist’s demise.

Therefore, I have arrangements in place so that an experienced psychotherapist (currently my clinical supervisor) will have access to my contact details etc. and will make contact with outstanding clients and offer the appropriate support and advice.

It will be necessary for the nominated person to have access to the contact details of my active clients and for them to speak directly with the clients. This person would not need access to my confidential client notes.